Customer Success Manager (Spanish-speaking)

For our Customer Success team, we are looking for a new colleague to help our customers succeed with BIM and digital collaboration.

Help shape the future of BIM collaboration

At BIMcollab, we help architecture, engineering, and construction teams collaborate more effectively using BIM. Our platform enables better model coordination, issue management, document management and data quality across the entire building lifecycle.

We are looking for a Spanish-speaking Customer Success Manager who is passionate about improving BIM workflows and helping customers succeed with digital collaboration.

In this role, you will work closely with customers to ensure successful onboarding, support the optimization of BIM workflows, and help organizations get maximum value from BIMcollab.

You will also collaborate internally with our Product, Sales, and Marketing teams, bringing valuable insights from customers to continuously improve our platform.

Your impact

As a Customer Success Manager, you will help customers successfully implement BIMcollab and improve their BIM collaboration processes. You will act as a trusted advisor, supporting customers throughout their BIM journey — from onboarding and implementation to long-term workflow optimization. Your insights and feedback from working with customers will directly influence future improvements and product innovation at BIMcollab.

What you will do

• Guide customers through onboarding and implementation

• Deliver product demonstrations and webinars

• Support customers in optimizing their BIM workflows

• Build strong relationships with customers and understand their goals

• Act as a bridge between customers and internal teams (Product, Sales, Marketing)

• Collect and share customer feedback to support product improvements

• Help customers clearly understand and increase the value they get from BIMcollab

About BIMcollab

BIMcollab is part of KUBUS, a software company founded in 1992 focused on improving collaboration in the architecture, engineering, and construction industry.

Our mission is to support sustainable, energy-efficient, and high-quality buildings by enabling better BIM workflows. Our platform integrates with leading BIM tools such as Revit, Solibri, Autodesk, and Trimble, helping teams collaborate seamlessly across projects.

What we offer

• Competitive salary of €55,000 - €90,000 per year gross based on experience + annual profit sharing

• 27 vacation days, with the option to purchase additional days

• Strong benefits package including pension scheme and employee participation

• Sustainability benefits (support for green investments, e-mobility, and bicycle leasing)

• €1,500 annual learning budget for professional development

• Modern office perks such as shared lunches and fresh fruit

• Hybrid work model: up to 3 days remote, 2 days in the office

• Office located in Eindhoven (5 minutes from Central Station)

• Home office allowance + up to 4 weeks remote work abroad

What are we looking for

• Experience in Customer Success, consulting, implementation, or BIM coordination roles

• Practical understanding of BIM workflows in design, construction, or coordination

• Familiarity with BIM tools such as Revit, Solibri, ACC or Trimble

• Background in Architecture, Engineering, or Construction is a strong advantage

• Spanish-speaking (professional level)

• English is required for internal collaboration

• Dutch is a plus

• Based in Europe or willing to relocate to the Netherlands (living in the Netherlands is a plus)

• Willing to travel occasionally for customer visits, events, or training

Ideal background

This role is a great fit for professionals with experience such as:

• BIM Coordinator

• BIM Manager

• BIM Specialist

• BIM Consultant

• BIM Implementation Specialist

If you enjoy helping teams improve their BIM workflows and want to move into a customer-facing role, this position could be an excellent next step.

💡 We especially encourage Spanish-speaking professionals currently living in the Netherlands or elsewhere in Europe to apply. Candidates with a background in architecture, engineering, or BIM who are looking to grow their international career are warmly invited to apply.

At BIMcollab, we strive for an inclusive and diverse work environment where everyone is welcome, regardless of their background, gender, age, ethnicity, sexual orientation, religion, or disability. We encourage applicants with diverse perspectives and backgrounds to apply and believe in equal opportunities for all. We value the unique contributions that each employee can make and are committed to creating an inclusive workplace where everyone is respected and appreciated.

Contact

Join us and help shape the future of digital collaboration in the built environment. Take a look at our websites www.kubusinfo.nl and www.bimcollab.com. For questions you can always call +31 (0)40 213 1950.

Acquisition in response to this vacancy is not appreciated.